Refunds are available only in approved cases and are subject to the conditions below.
Last updated: September 29, 2026
For standard, non-custom orders, a refund may be considered if the product is defective, does not function properly, or the wrong item was delivered.
Refunds are not provided for change of mind, used products, customer-caused damage, or custom orders.
Custom orders are non-refundable. Customization is limited to sterilization cassette design, packaging and colours. If you believe a custom item has a manufacturing issue, contact us so the matter can be reviewed.
Once a refund is approved, we aim to process it within 7–10 business days. Bank or payment-provider processing times may vary after the refund is issued.
Approved refunds are normally returned through the original payment method where practical, or through another mutually agreed method if required.
If you have questions about this policy, contact Hill of Products at hillofproducts@gmail.com or WhatsApp +92 301 8581098.
