This policy explains when a standard order may be returned to Hill of Products.
Last updated: September 29, 2026
A return request must be made within 36 hours after delivery.
To qualify for a return, the item must:
Returns are not accepted for used products, customer-damaged products, items with missing or damaged packaging, change-of-mind cases, or custom orders.
Custom orders are non-returnable. Hill of Products currently offers customization only for sterilization cassettes, including cassette design, packaging and colours.
Return shipping costs are normally the customer’s responsibility. If an approved return is required because the wrong item was supplied or the issue was caused by Hill of Products, we will review the appropriate return or replacement shipping arrangement.
Contact us within the 36-hour window and provide your order details together with clear photos or videos showing the condition of the item and packaging.
If you have questions about this policy, contact Hill of Products at hillofproducts@gmail.com or WhatsApp +92 301 8581098.
